ErrorCodeDoctor
Brother · Printer (Inkjet)

Brother Printer (Inkjet) Cannot Scan XX error code

Difficulty: Medium · Cost: $0–$200 · Duration: 5m

The Cannot Scan message on your Brother inkjet printer means the machine has a mechanical problem that is preventing the scanner from operating. Disconnect the machine from power for several minutes then reconnect. If you have important faxes stored in memory transfer them before disconnecting. If the error persists contact a qualified technician.

Common causes

  • A mechanical fault has been detected in the scanner unit

How to fix it

  1. 1

    If you have important faxes in memory transfer them to another fax machine or PC before disconnecting

  2. 2

    Disconnect the machine from power for several minutes

  3. 3

    Reconnect the power and wait for the machine to initialize

  4. 4

    If Cannot Scan persists contact a qualified technician

Related Brother Printer (Inkjet) error codes

1

Absorber Near Full / Ink Absorber NearFull

The ink absorber box is nearly full — service will be required soon

hard
2

Ink Absorber Full / Ink Absorber Pad Full

The ink absorber box is completely full — the printer requires service

hard
3

B&W Print Only

One or more color ink cartridges have reached the end of their life — black and white printing only

easy
4

Ink Low

The ink level is low — prepare a replacement ink cartridge

easy