ErrorCodeDoctor
Brother · Printer (Laser)

Brother Printer (Laser) Document Jam error code

Difficulty: Easy · Cost: $0 · Duration: 2m

The Document Jam message on your Brother laser printer means a document has become jammed in the Automatic Document Feeder. The document may not have been inserted correctly, was not fed straight, or was too long for the ADF. Remove the jammed document gently, clear any paper debris from the ADF paper path, and press Stop/Exit.

Common causes

  • The document was not inserted or fed correctly into the ADF
  • The document scanned from the ADF was too long

How to fix it

  1. 1

    Gently remove the jammed document from the ADF — do not force or tear it

  2. 2

    Clear any paper scraps or debris from the ADF paper path

  3. 3

    Press Stop/Exit

  4. 4

    Reload the document correctly in the ADF and try again

Related Brother Printer (Laser) error codes

1

2-sided Disabled / 2-sided Disable

The back cover or 2-sided tray is not properly closed or installed

easy
2

Access Denied

The function you are trying to use is restricted by Secure Function Lock

medium
3

Cartridge Error / Put the Toner Cartridge back in

The toner cartridge is not installed correctly in the drum unit

easy
4

Comm. Error

A poor telephone line caused a fax communication error

easy