ErrorCodeDoctor
HP Printer (OfficeJet) Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020 error code
The Ink System Failure, Print System Problem, or 0xc19a00xx error means your HP OfficeJet printer detected a fault in the ink delivery system — most commonly the printhead. This error is common on OfficeJet models with semi-permanent printheads. Checking for leaking cartridges, reseating cartridges, and performing a printer reset resolves most cases. If the error persists after these steps the printhead may need to be replaced by HP.
Common causes
- One or more ink cartridges are leaking and contaminating the ink system
- A cartridge is not seated correctly causing an ink system fault
- The printhead has failed or is clogged
- Protective tape was not removed from a new cartridge
How to fix it
-
1
Open the cartridge access door and wait for the carriage to stop moving
-
2
Remove all ink cartridges and inspect each one for leaking ink
-
3
Replace any cartridge that is visibly leaking
-
4
Check that no protective tape remains on the contacts or nozzles of any cartridge
-
5
Reinsert all cartridges firmly until they click
-
6
Close the cartridge access door
-
7
With the printer on disconnect the power cord from the printer
-
8
Unplug the power cord from the wall outlet and wait 60 seconds
-
9
Reconnect the power cord directly to a wall outlet and turn the printer on
-
10
If the error persists contact a qualified technician — the printhead may need replacing
Related HP Printer (OfficeJet) error codes
Paper Jam / 0x6100004a
Paper is jammed inside the printer or the print carriage is blocked
Printer Failure / 0x610000ff
A general printer failure was detected — the printer needs to be reset
Printhead Problem / Printhead Missing or Failed / 0xc19a0003
The printer cannot detect or initialize the printhead
Carriage Jam / 0x6100004a
The print carriage is jammed and cannot move freely