HP Printer (OfficeJet) error codes
Select an HP printer (officejet) error code to see what it means, common causes, and how to fix it.
Error Codes
ADF Does Not Pick Paper / ADF Paper Jam
The Automatic Document Feeder cannot pick up or is jamming the paper
Align Printhead / Printhead Alignment Error
The printhead needs to be aligned for optimal print quality
Carriage Jam / 0x6100004a
The print carriage is jammed and cannot move freely
Door Open
A door or cover on the printer is open — printing cannot continue
Firmware Update Error / 0x83c0000a
A firmware update failed or could not be completed
Ink Cartridge Problem / Incompatible Ink Cartridge / Use SETUP Cartridges
A cartridge is missing, incompatible, previously used, or needs to be reseated
Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020
A problem was detected with the ink system or printhead
Offline / Connection Error / Unable to Connect / 0x6100004a
The printer cannot be reached over the network or Wi-Fi connection
Out of Paper / Paper Mismatch
The input tray is empty or the paper loaded does not match the print job settings
Paper Jam / 0x6100004a
Paper is jammed inside the printer or the print carriage is blocked
Printer Failure / 0x610000ff
A general printer failure was detected — the printer needs to be reset
Printhead Problem / Printhead Missing or Failed / 0xc19a0003
The printer cannot detect or initialize the printhead
Scanner Error / Scanner Failure
The scanner encountered an error and cannot scan or copy
Used / Refilled / Counterfeit Ink Cartridge
The installed ink cartridge was previously used, refilled, or is not a genuine HP cartridge