ErrorCodeDoctor

HP Printer (OfficeJet) error codes

Select an HP printer (officejet) error code to see what it means, common causes, and how to fix it.

ADF Does Not Pick Paper / ADF Paper Jam

The Automatic Document Feeder cannot pick up or is jamming the paper

easy

Align Printhead / Printhead Alignment Error

The printhead needs to be aligned for optimal print quality

easy

Carriage Jam / 0x6100004a

The print carriage is jammed and cannot move freely

easy

Door Open

A door or cover on the printer is open — printing cannot continue

easy

Firmware Update Error / 0x83c0000a

A firmware update failed or could not be completed

medium

Ink Cartridge Problem / Incompatible Ink Cartridge / Use SETUP Cartridges

A cartridge is missing, incompatible, previously used, or needs to be reseated

easy

Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020

A problem was detected with the ink system or printhead

medium

Offline / Connection Error / Unable to Connect / 0x6100004a

The printer cannot be reached over the network or Wi-Fi connection

easy

Out of Paper / Paper Mismatch

The input tray is empty or the paper loaded does not match the print job settings

easy

Paper Jam / 0x6100004a

Paper is jammed inside the printer or the print carriage is blocked

easy

Printer Failure / 0x610000ff

A general printer failure was detected — the printer needs to be reset

easy

Printhead Problem / Printhead Missing or Failed / 0xc19a0003

The printer cannot detect or initialize the printhead

medium

Scanner Error / Scanner Failure

The scanner encountered an error and cannot scan or copy

easy

Used / Refilled / Counterfeit Ink Cartridge

The installed ink cartridge was previously used, refilled, or is not a genuine HP cartridge

easy