ErrorCodeDoctor
HP Printer (OfficeJet) ADF Does Not Pick Paper / ADF Paper Jam error code
The ADF Does Not Pick Paper or ADF Paper Jam message means the Automatic Document Feeder on your HP OfficeJet printer is not picking up documents correctly or has jammed. The ADF is the tray on top of the printer that automatically feeds multi-page documents for scanning or copying. Cleaning the ADF rollers and making sure documents are loaded correctly resolves most cases.
Common causes
- ADF input tray is empty or documents are not loaded correctly
- Documents have staples, torn edges, or are too thick for the ADF
- ADF rollers are dirty and not gripping the paper correctly
- Multiple sheets are sticking together and feeding at once
- A piece of paper is jammed inside the ADF
How to fix it
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1
Remove all documents from the ADF input tray
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2
Check for and remove any jammed paper from inside the ADF
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3
Fan the document pages to separate them before reloading
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4
Make sure the documents are in good condition — no staples, torn edges, or wrinkles
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5
Align the document stack and load it squarely into the ADF tray
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6
Adjust the paper width guides to fit snugly against the document stack
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7
Clean the ADF rollers with a damp lint-free cloth to remove dust and residue
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8
Try scanning or copying again
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9
If the error persists use the scanner glass instead of the ADF and contact a qualified technician
Related HP Printer (OfficeJet) error codes
Paper Jam / 0x6100004a
Paper is jammed inside the printer or the print carriage is blocked
Printer Failure / 0x610000ff
A general printer failure was detected — the printer needs to be reset
Ink System Failure / Print System Problem / 0xc19a0003 / 0xc19a0020
A problem was detected with the ink system or printhead
Printhead Problem / Printhead Missing or Failed / 0xc19a0003
The printer cannot detect or initialize the printhead