ErrorCodeDoctor
HP · Printer (ENVY)

HP Printer (ENVY) E4 error code

Difficulty: Easy · Cost: $0 · Duration: 5–10m

The E4 error means your HP ENVY printer has a paper jam. Carefully locate and remove all jammed paper from inside the printer including any small torn pieces. Never pull paper forcefully as torn pieces left inside will cause the jam to recur.

Common causes

  • Paper fed at an angle and became stuck in the paper path
  • Multiple sheets were fed at once
  • Wrinkled, torn, or damp paper was used
  • Input tray was overfilled
  • Paper width guide was not adjusted to the edge of the paper stack

How to fix it

  1. 1

    Press the Cancel button to attempt to automatically clear the jam

  2. 2

    Open the cartridge access door and gently remove any visible jammed paper

  3. 3

    Check the input tray and remove any crumpled or stuck paper

  4. 4

    If the paper is not visible from the front turn off the printer and unplug it

  5. 5

    Check the rear access area if your ENVY model has one and remove any paper

  6. 6

    Check the rollers for small torn pieces and remove them

  7. 7

    Close all doors plug the printer back in and turn it on

  8. 8

    Press Resume to continue

Related HP Printer (ENVY) error codes

1

E0

One or both ink cartridges are unusable and need attention

easy
2

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
3

E2

The paper size setting in the print job does not match the paper loaded in the input tray (E2)

easy
4

E3

The print carriage is jammed or stalled and cannot move

easy