HP · Printer (Smart Tank)

HP Printer (Smart Tank) E3 error code

Difficulty: Easy · Cost: $0 · Duration: 5–10m

The E3 error means your HP Smart Tank printer's print carriage — the assembly that moves back and forth during printing — is jammed or stalled. Opening the front door and carefully removing any obstructions from around the carriage clears this in most cases. Do not open the printhead cover when clearing the jam.

Common causes

A piece of jammed paper is blocking the carriage path
A foreign object is lodged in the carriage area
The printhead cover is not properly closed causing the carriage to stall

How to fix it

1

Open the front door of the printer
2

Check that the printhead cover is properly closed — do not open it
3

Carefully look for and remove any jammed paper or objects blocking the print carriage
4

Close the front door
5

Press the Resume button to continue printing or press Cancel to cancel
6

If the problem persists turn the printer off and back on
7

If E3 returns contact a qualified technician