ErrorCodeDoctor
HP · Printer (Smart Tank)

HP Printer (Smart Tank) E9 error code

Difficulty: Medium · Cost: $0 · Duration: 10–20m

The E9 error means your HP Smart Tank printer encountered an error after a firmware update or reset. Turn the printer off and back on first. If the error persists download the latest printer firmware from the manufacturer support page — you may need a USB cable to temporarily connect the printer to a computer to install the update.

Common causes

  • A firmware update did not complete successfully
  • A printer reset caused a configuration or firmware error

How to fix it

  1. 1

    Turn the printer off and then back on

  2. 2

    If E9 persists visit the manufacturer support page to download the latest firmware for your printer model

  3. 3

    You may need a USB cable to temporarily connect the printer to a computer to install the firmware update

  4. 4

    If the error continues after updating the firmware contact a qualified technician

Related HP Printer (Smart Tank) error codes

1

E1

The paper size in the print job does not match the paper loaded in the input tray

easy
2

E2

The paper length in the print job does not match the paper loaded in the input tray

easy
3

E3

The print carriage is jammed or stalled and cannot move

easy
4

E4

Paper is jammed inside the printer

easy