HP Printer (LaserJet) Er/04 / Er/05 / Er/06 error code

Difficulty: Easy · Cost: $0 · Duration: 5–10m

The Er/04, Er/05, or Er/06 error means your HP LaserJet printer detected a paper jam. Find and carefully remove all jammed paper from the printer. If no jammed paper is visible reset the printer by turning it off and back on. Never pull paper forcefully — torn pieces left inside will cause the jam to recur.

Common causes

Paper fed at an angle and became stuck in the paper path
Multiple sheets were fed at once
Wrinkled, torn, or damp paper was used
The input tray was overfilled
A small piece of torn paper remains inside the paper path

How to fix it

1

Open the cartridge access door and carefully look for and remove any jammed paper
2

Check the input tray area and the paper path for jammed or crumpled sheets
3

Remove any torn paper pieces from the rollers
4

Close all doors and turn the printer off then back on
5

If no jammed paper is visible reset the printer by turning it off waiting 30 seconds and turning it back on
6

If the error persists refer to the HP Paper Jam Error troubleshooting guide