HP Printer (LaserJet) Er/11 / Er/14 / Er/17 error code

Difficulty: Easy · Cost: $30–$60 · Duration: 5m

The Er/11, Er/14, or Er/17 error means the toner cartridge installed in your HP LaserJet printer is not compatible with this model, or the cartridge has been locked to another printer using HP cartridge protection. Replace the cartridge with a compatible genuine HP toner cartridge for your specific printer model.

Common causes

The toner cartridge is designed for a different HP printer model
The toner cartridge was protected on another printer using HP Cartridge Protection and cannot be used in this printer

How to fix it

1

Remove the incompatible toner cartridge
2

Check your printer model number and purchase a compatible genuine HP toner cartridge
3

Install the new cartridge and try to print
4

If the error persists contact a qualified technician